Privacy policy

Privacy Policy

Last updated: 27 June 2025

Bolt Bikes Pty Ltd (“we”, “us”, or “our”) operates this website and store (“Services”), powered by Shopify. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as any other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website, purchase products, or otherwise interact with us. By using our Services, you acknowledge that you have read and understood this policy.

1. Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with our Services:

  • Contact details: Name, address, billing address, shipping address, phone number, email address

  • Financial information: Credit/debit card numbers, payment details (processed securely via payment providers; we do not store your full card details)

  • Account information: Username, password, preferences, and settings

  • Transaction information: Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled, as well as your order history

  • Communications: Information you include in communications with us (e.g., customer support)

  • Device/usage information: Device, browser, network connection, IP address, and usage patterns

  • Demographic information: Postcode, preferences, interests

  • Other information: Provided via surveys, competitions, promotions, or offers

2. How We Collect Personal Information

We collect personal information:

  • Directly from you: When you create an account, place an order, fill in forms, contact us, or otherwise provide information

  • Automatically: Through cookies and similar technologies when you use our website

  • From service providers: Such as payment processors, shipping partners, IT providers, or marketing platforms

  • From partners or third parties: For example, if you interact with us via social media or other integrated services

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing, tailoring, and improving our Services: Fulfilling orders, processing payments, managing your account, arranging shipping, processing returns/exchanges, and customising your shopping experience

  • Marketing and advertising: Sending promotional communications (if you opt in), showing you relevant ads, and conducting market research

  • Security and fraud prevention: Authenticating accounts, securing transactions, and detecting/preventing fraud or misuse

  • Communications: Responding to your enquiries and providing customer support

  • Legal compliance: Meeting legal obligations, responding to lawful requests, and enforcing our policies

4. How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify: Our website is hosted and powered by Shopify, which processes your information to provide and improve the Services. Shopify may use your data for analytics and service enhancement. For more on Shopify’s data practices, visit the Shopify Consumer Privacy Policy.

  • To service providers: Such as payment processors, shipping companies, IT and security providers, and marketing partners

  • To business partners: For marketing and advertising (with your consent, where required)

  • As required by law: To comply with legal obligations, respond to lawful requests, or protect our rights and safety

  • In business transactions: Such as mergers, sales, or insolvency events

  • With your consent: When you direct us to share your information, such as through social media integrations

5. Children’s Data

Our Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

6. Security and Retention

We are committed to ensuring your information is secure. We use appropriate technical, administrative, and physical safeguards. However, no system is completely secure, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers

Your information may be transferred, stored, or processed outside Australia, including by Shopify or our service providers. Where required, we use legal mechanisms to ensure adequate protection of your data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookies through your browser settings, but disabling them may affect your experience.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request a copy of your data (data portability)

  • Opt out of marketing communications at any time (unsubscribe link in emails or contact us)

  • Lodge a complaint with a relevant data protection authority

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

11. Managing Communication Preferences

You may opt out of promotional emails at any time. We may still send you non-promotional messages regarding your account or orders.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Please review periodically.

13. Contact Us

If you have questions, requests, or complaints about our privacy practices, please contact us:

Bolt Bikes Pty Ltd
Email: boltbikesaustralia@gmail.com